Go beyond simple dialtone—your phone system can be so much more
Truly Unified Means Application Integration
Extend your system features with apps that address your specific business needs. Leverage and expand your ShoreTel system with applications that will add collaboration and keeping your team in touch to improve customer satisfaction. Integrate smartphones, tablets and wearable devices into your phone system to increase productivity. ShoreTel's Open APIs offer packaged and customized enhancements.
Making Teamwork Easier
In today's anytime-anywhere workplace, putting powerful business communication and collaboration tools in the hands of the workforce is essential to staying competitive. Easy to deploy, and intuitive to use, ShoreTel phone systems harness the power and flexibility of our brilliantly simple technologies to deliver full-featured collaboration tools – including instant messaging, reservationless audio conferencing, and multi-presenter desktop sharing.
Stay Connected Everywhere. Always.
The phenomenal growth of mobile communications offers businesses tremendous advantages. Make sure your company offers your mobile workers the flexibility they crave while giving your IT staff the control they require.
ShoreTel Mobility enables businesses of all sizes to integrate their employees' favorite smartphones and tablets with their existing phone system?securely, simply, and cost-effectively. Employees can BYOD (bring your own device) and stay connected from any location around the world on any network— Wi-Fi, 3G/4G, or cellular— while keeping business and personal calls completely separate.
Enterprise Contact Center
Making Every Contact Count
ShoreTel Mobility enables businesses of all sizes to integrate their employees' favorite smartphones and tablets with their existing phone system?securely, simply, and cost-effectively. Employees can BYOD (bring your own device) and stay connected from any location around the world on any network— Wi-Fi, 3G/4G, or cellular— while keeping business and personal calls completely separate. No matter what size your business, you know that customer satisfaction is tied to repeat business and your company's reputation. Personalizing your service opens the opportunity to upsell and cross sell, and having staff available at the times your customers want to reach you can earn loyalty. The right contact center can make it easy to optimize your resources, improve response times, route calls effectively, and access account data—so customers feel valued and trust your brand.
Business Is Fueled By Information
Application integration can deliver on the promise of unified communications by tying organizational communications into core business processes. CRM, ERP, and applicant tracking systems are the repository and management instrument for business information; application integration serves as a force multiplier by weaving call record data, customer account information, and activity trends into reports that release their true productivity and analytic potential.
ShoreTel's support of open standards include Open Application Programming Interfaces (APIs). Open APIs offer customers even more flexibility to integrate leading business process applications with their business communications systems, providing greater capabilities for system administrators and end users.