Managed Services
About our approach to Managed Services
At PremCom, we deliver proactive, personalized IT solutions designed to align your IT infrastructure with your business goals through expert strategy & planning. Our dedicated team ensures seamless operations with 24x7 monitoring, advanced security enhancements, and responsive support, allowing you to focus on what matters most—growing your business with secure, efficient, and future-proof systems.
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Managed IT Models
Flexible managed IT models are available to suit specific business needs:
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Fully Outsourced: Gain a dedicated IT department handling everything from daily operations to strategic planning, ensuring seamless and efficient IT management.
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Hybrid: Complement an existing IT team with additional support, expertise, and resources to enhance IT capabilities.
Managed IT Services
Cyber Security
Protect your business from evolving threats with comprehensive cyber security services. Benefit from robust security measures, regular audits, and continuous monitoring to safeguard data and systems.
Help Desk
Receive timely and effective desktop support for any IT issues with responsive help desk services. Systems are monitored 24/7 to resolve problems quickly and keep operations running smoothly. Our responsive desktop support team resolves IT issues quickly, ensuring minimal downtime for your workforce.
IT Consulting
Receive strategic guidance to leverage technology for business growth. Align IT strategies with business goals to drive innovation and success.
Network Management
Benefit from robust security measures, regular audits, and continuous 24/7 monitoring. We design and maintain high-performance LAN/WAN networks to keep your business connected and running smoothly. Proactive monitoring and maintenance prevent issues before they impact business operations.
Cloud Solutions
Enhance flexibility, collaboration, and efficiency with scalable cloud solutions. Experts assist with migration, management, and optimization of the cloud environment for maximum benefit.
Data Backup and Recovery
Our backup and disaster recovery planning solutions ensure business continuity, protecting critical data from cyber threats and system failures. Reliable backup strategies and regular testing guarantee data integrity.
Server Management
We offer server support, performance optimization, and proactive maintenance to keep your systems running efficiently Everything from setup and configuration to monitoring and maintenance is handled, ensuring reliable and efficient server infrastructure.
Patch Management
Keep systems up to date with the latest security patches and software updates. The entire patching process is managed to protect the business from vulnerabilities and ensure compliance with industry standards.
How to transfer from one MSP to another
Assessment and Planning
Start with a thorough assessment of the current IT environment and develop a detailed transition plan tailored to specific needs, ensuring a smooth and efficient transfer with minimal disruption.
Data Migration
Securely migrate data, ensuring all critical information is transferred accurately and safely using industry-leading tools and practices to maintain data integrity.
System Integration
Integrate existing systems with managed services, ensuring compatibility and seamless operation. Necessary configurations and adjustments are handled by experts.
Continuous Support
Receive continuous support throughout the transition to address any issues and ensure a smooth handover. A dedicated support team is available to assist with any questions or concerns.
Post-Transition Review
After the transfer, a comprehensive review ensures everything is running smoothly. Necessary adjustments are made, and ongoing support is provided to optimize the IT environment.
How to assess a “great” MSP
Timeliness
A great MSP responds promptly to needs and resolves issues quickly. Look for providers with a proven track record of timely support and fast response times.
Level of Knowledge
An MSP should have a deep understanding of the latest technologies and industry trends. Ensure they have certified experts and a commitment to continuous learning.
Gaps in Services
Evaluate whether the current MSP is providing comprehensive services that cover all IT needs. A great MSP offers a wide range of services, from cybersecurity to cloud solutions, ensuring all aspects of IT are managed effectively.
Customer Service
Exceptional customer service is a hallmark of a great MSP. Look for providers who prioritize client satisfaction and maintain open, transparent communication.
Platforms supported
Microsoft 365
Benefit from full support for Microsoft 365, including setup, management, and optimization. Leverage the full potential of Microsoft’s cloud-based productivity suite.
Hyper-V
Receive comprehensive support for Hyper-V, ensuring virtualized environments are managed and optimized for peak performance and efficiency.
Azure
Experience full support for Microsoft Azure, from migration to management, maximizing the benefits of this powerful cloud platform.
Fortinet
Enjoy robust protection and seamless integration with full support for Fortinet security solutions within the IT infrastructure.
And More
A wide range of other platforms and technologies are supported, tailored to meet specific business needs. Contact to learn more about how unique IT environments can be supported.