COVID-19 Telecommuting Resource Guide – Unified Communications – PremCom

COVID-19 Telecommuting Resource Guide

If you need immediate Help Desk support, please call 716.629.3001

You can also email the help desk at

PremCom is open for business and is here for support. PremCom is taking measures internally to keep our staff healthy so we can continue to serve our customers. The majority of our team is working from home and can be reached through all normal channels, by phone and email. 


If you need assistance with end-user training regarding Nextiva or Mitel, please email  Our sales reps and trainer are all monitoring this mailbox. If you have a question and would like to discuss, your sales rep is available by phone or email.

*Please note that Joe Griffo is on vacation this week.  Please reach out to Suzanne Croisdale in his absence. 716.629.3003 or


The state of emergencies now declared in WNY is forcing our customers to quickly come up with ways for their employees to work from home when feasible. PremCom is here to help you get your employees up and running remotely.

Nextiva End User Resources:

Nextiva Customers – Most of you have the ability for your employees to make and take phone calls with very little effort or configuration. Please call your sales rep or our support desk for assistance. A separate email will be coming out that will include videos and guides for the Nextiva App.

Nextiva Resource Guides and Training Videos – All of Nextiva’s App guides, phone guides, and subscribed service guides are available on this site.

Nextiva Voice Mail Guide – (Click here) This is a great visual reference for the prompts once you log in to voice mail through your phone.

Mitel End User Resources:

ShoreTel/Mitel Customers – Depending on what version you are on, you have the ability to extend your premise phone system to remote workers. Please call your sales rep or our support desk for assistance.

Mitel Coronavirus Response – Remote Networking Bulletin – (Click Here) Remote networking solutions and offers from Mitel for organizations to respond to Coronavirus concerns including MiTeam Meetings 6 Month Free Trial

Mitel Connect:

Connect Client Quick Reference Guide – (Click here)

Connect Client User Guide – (Click here)

Connect Client Interactive Tutorial –

ShoreTel 14.2 or lower:

Communicator For Windows Guide – (Click here)

Communicator Quick Reference Guide – (Click here)

IP 400 Series Phones video tutorial –

Managed Services Resources:

Managed Services Customers – Your firewall likely has VPN capabilities so employees can securely connect to files and applications from their home computers. A lot will depend on your security policies and what applications are needed to access.